Reimbursement case management, done for you.
Amazon reimburses many losses automatically, but not all of them, and often at less than the item cost you. Many claims still have to be researched, documented and filed by hand inside strict windows. Our claims team does that work end to end.
Sellerfy's software reconciles your inventory ledger, reimbursements, inbound shipments, removal orders, customer returns and fees through Amazon's Selling Partner API, and values every gap against your documented unit cost.
A claims specialist checks each candidate against Amazon's current policy for that claim type, confirms it is eligible and inside its filing window, and gathers the evidence: shipment IDs, tracking, proof of delivery, invoices or sourcing costs, photos.
We open the case in Seller Central, or the SAFE-T claim for FBM, with a complete, accurate case message. One claim per issue; nothing speculative or duplicated.
We answer Amazon's questions, supply extra documents, and dispute valuations that come in below your cost, until the case is resolved.
Every case, status and reimbursement shows in your Sellerfy dashboard, matched to the payout that resolved it.
Six kinds of money Amazon owes sellers.
Units Amazon lost or damaged in its fulfillment centers that weren't reimbursed, or were reimbursed below cost. Filed within 60 days of the loss being reported.
Units received short or damaged at check-in. Filed once the shipment is eligible for investigation, up to 9 months after delivery, with proof of ownership and delivery.
Refunds where the item never came back, came back damaged, or came back as a different item. Filed 60 to 120 days after the refund.
Removal shipments lost, short or damaged on the way back to you. Lost in transit: from 15 days after the last scan, up to 75 days after the shipment was created. Damaged: within 60 days of delivery.
Reimbursements paid under your documented sourcing cost, disputed within 60 days of issue with invoices or sourcing-cost records.
SAFE-T claims for FBM orders refunded without the item being returned, and FBA fulfillment-fee overcharges from incorrect dimensions or weight.
Do it yourself for a flat price, or hand it to us for a share.
Every case comes with the evidence Amazon asks for. Review it, file it in Seller Central, and the full reimbursement is yours. Included in every plan, from $20 a month.
The permissions we ask for, and why.
You add Sellerfy as an Authorized Partner in Seller Central (Settings → User Permissions → Authorized Partners) and grant only these permissions. We never ask for your password, and we don't request listing, pricing, advertising or buyer-contact permissions.
| Seller Central permission | Level | Why we need it |
|---|---|---|
| Manage Your Cases | Edit | Open reimbursement cases, reply to Amazon and upload evidence |
| Manage SAFE-T Claims | Edit | File and follow up SAFE-T claims for FBM orders |
| Manage FBA Inventory / Shipments | Edit | Open inbound shipment investigations and removal-order claims |
| Manage FBA Returns | View | Confirm whether refunded items were returned, and in what condition |
| Payments | Edit | See the reimbursements and payout transactions that resolve each case |
| Fulfillment, Inventory and Order Reports | View | Reconcile the inventory ledger, shipments and orders behind each claim |
Why sellers hand their claims to us.
Every candidate is tracked against its Amazon deadline, so eligible money isn't lost to an expired window.
We compare what Amazon paid with what the inventory actually cost you, so under-payments on "already reimbursed" units are caught too.
Every case and payout is in your dashboard. No black box.
Our claim windows and evidence rules are checked against Amazon's Seller Central help pages and re-verified when Amazon changes policy.
Sellerfy's own software reconciles your Selling Partner data, so research starts from the full ledger, not a sample.
We also run the warehouse side of returns and removals, unit-by-unit receiving with an iOS app at the dock, so removal and return claims come with real receiving evidence.
What sellers say about the claims team.
“Sellerfy has simplified a process that used to require a lot of manual research. Our team can identify potential recoveries and work through claims from a centralized dashboard instead of constantly searching through different areas of Seller Central. Their claims team also guides us through filing each case and following up with Amazon. It's been a big improvement to our workflow. We've recovered around $9k.”
“Sellerfy has helped us recover around $5,000 from Amazon, and they've done a great job supporting our team every step of the way.”
“What I like about Sellerfy is the transparency. The dashboard allows us to see the recovery opportunities ourselves and decide how we want to handle them. It gives us more control over the process while keeping everything organized in one place.”